Answers
FAQs
Product
How big is the Mat Mover II's disc?
The disc measures 33 inches in circumference and 4 3/4 inches high.
Will it hold my mat?
Yes, it holds a standard competition mat well once it's rolled tight and cinched with a Mat Strap.
Will it fit through our doors?
Yes, it fits through commercial doors, including school doors, even with a mullion between double doors.
Can I use it outdoors?
No, the Mat Mover II is not intended for outdoor use.
Payment
What forms of payment do you accept?
The quickest way to order is by credit card (Visa, Mastercard, American Express, or Discover) through our online store. You don't need a PayPal account, PayPal just processes the card payment. You can also mail a check or money order. Visit the Contact page for our address. Mailed payments must clear before your order goes into production, which can take up to 10 business days. We don't accept C.O.D. We also accept purchase orders from schools and government entities.
What are your payment terms?
We custom-make every Mat Mover II after your payment is processed, ordering materials only as we need them to keep costs down and turnaround fast. 100% of the order total is due at the time of ordering. Orders placed through our online store are entered into production the next business day, and we'll contact you when your order is ready to ship.
What if my organization is tax exempt?
(State of Illinois only.) Orders may be placed without sales tax if accompanied by a copy of your state-issued tax-exempt certificate. Email it to sales@cheer-solutions.com or include it with a mailed order. Tax-exempt orders won't ship without the certificate.
What is the warranty on your products?
We offer a 90-day limited warranty. Cheer Solutions warrants all Mat Mover IIs against defects in materials and workmanship for 90 days from the date of shipment.
Policies
What are your product safety warnings?
The user assumes all risk of personal injury when using any product on this site. Reduce that risk by following these rules: never use this product for anything other than moving mats; use the Mat Mover II only under the supervision of trained, qualified instructors; never use it as a toy or ride on it; follow proper lifting procedures; and inspect it regularly for damage or deterioration. If in doubt, stop using the product and contact your instructor or our service department at sales@cheer-solutions.com.
Do you keep my information private?
We don't sell or rent your information. We use what you provide only to process your order or answer your request, and we're always working to improve how we protect your privacy.
What is your pricing policy?
We make a best effort to keep pricing accurate and current. Product availability and prices are subject to change without notice, and we aren't responsible for typographical or pictorial errors.
Returns
How do I return my purchase?
Contact us immediately at sales@cheer-solutions.com. Returns and cancellations may carry a 20% restocking fee plus return freight. A shipment refused at delivery is treated as unauthorized and the same fees apply, unless it's refused because of damage. Inspect your shipment on delivery and note any damage on the bill of lading. You have 5 business days after delivery to report a discrepancy in product or quantity. Custom items can't be returned or exchanged.
How many days do I have to return a purchase?
30 days from the date you receive your merchandise.
How do I exchange an item under warranty?
Email sales@cheer-solutions.com and request an RMA.
What is your refund policy?
Allow 7 business days for a charge-card refund and 15-20 business days for a check. We can't issue a refund check for an order originally paid by card and later cancelled or returned, without written approval from the card company confirming the card is inactive or cancelled.
Ordering
How do I place an order?
Order online, or email sales@cheer-solutions.com and we'll send a hard-copy order form.
How can I order online?
Our online store lets you place and pay for an order any time. If an item isn't available online, email a sales representative at sales@cheer-solutions.com.
How do I get a quote?
Email sales@cheer-solutions.com with your location and the products you're interested in, and we'll follow up with pricing, shipping rates, and delivery times.
Shipping
How quickly is an item ready to ship?
Stock items ship within 3-5 business days. Every Mat Mover II is custom-made and ships within 1-4 weeks.
How long does delivery take?
Once an item ships, it goes out by truck or FedEx. Average transit time is 2-5 business days, depending on your distance from our shop. Faster FedEx shipping may be available for a fee. Contact us for a quote.
What are your shipping rates?
Rates are based on your delivery zip code via FedEx or common-carrier freight. Freight shippers charge extra for a lift gate or limited access. Let us know if your location doesn't have a dock, forklift, or semi-truck access. Customers in Canada or internationally should confirm with their sales representative, since our shipping charges don't always cover brokerage or customs fees.